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Managing Director, Charles Brewer: “We have 3,500 amazing people who
put the customer in the center of their world and this is a great
recognition for their efforts”
CAPE-TOWN, South-Africa, January 20, 2014/ -- DHL
the world leader in international express delivery, has reinforced its
claim to be “The International Specialists” with external recognition in
all continents in 2013 across a broad range of functional disciplines.
The
latest recognition, the Frost & Sullivan award for Market
Penetration in Sub-Saharan Africa brings the total number of external
honors won by DHL Express since January 2013 to over 20. Of these,
awards have been won across numerous functions – from superior customer
service, great operational quality to our marketing efforts and social
impact in local communities.
“I
love my people and the great work that they do. These awards are
testimonial to their passion, speed, can-do attitude and team-work,”
said Charles Brewer, Managing Director for DHL Express Sub-Saharan
Africa. “An award in Mozambique, Uganda or Gabon is not just significant
for that particular market. We hope that this sends out a message to
our customers about our commitment to Africa and the service excellence
that we have built over the last 35 years.”
“When
researching the logistics and Express sector, it was obvious that DHL
was making major process in Africa, through its aggressive expansion
programme,” comments Frost & Sullivan Business Unit Leader for
Energy & Environment, Cornelis van der Waal, who awarded DHL for its
expansion programme in Africa.
“Their
foray into the informal retail market, and their partnership with
postal operators has seen them more than quadruple their retail outlets
across the continent in just a few months. It was an impressive story,
and one that needed to be recognised.”
And their key to success? ”
“We
have gone from 300 to over 2,000 retail points because our customers
asked us to. We are lucky that we have people who put the customer in
the heart of everything they do and when you combine the attitude of our
people with the skills they learn from our global Certified
International Specialist program (CIS), it creates a winner.” said
Sumesh Rahavendra, Head of Marketing for DHL Express Sub-Saharan Africa.
Distributed by APO (African Press Organization) on behalf of Deutsche Post DHL.
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